Get in Touch

At MaxGaming, we have the world’s best customers, and of course, we make sure to match that with the world’s best customer support. We are all standing by to help you, whether it’s regarding technical issues, booking a specific product, stock status, or advice on a purchase.

We’re here for you! To get an answer as quickly as possible, we recommend starting with our FAQ (Frequently Asked Questions). There, we’ve gathered everything you need to know about deliveries, returns, payments, and claims. Can’t find what you’re looking for? Don’t hesitate to contact us via email or phone – we’re happy to help!

Contact Us

If you need to get in touch with us regarding product questions or general order inquiries, you are welcome to contact us at [email protected]. We will assist you in the best way possible, whether it concerns product exchanges, cancellations, or any other concerns. If you have questions about your order, please provide your order ID or customer number so we can easily locate it.

We also recommend joining our Discord channel. Many skilled and ambitious members can answer a variety of questions — click here!

Returns, Fault Reports & Claims

Do you need to make a return or report a claim, transport damage, missing product, non-delivery, or the wrong item? You can easily manage all types of cases via our Returns Portal. There, we guide you step-by-step through the process so that you receive the right help quickly and smoothly.

To create your case, you only need your order number and the email address you used at the time of purchase. Once the case is registered, you will receive automatic updates and clear instructions sent directly to your email. Click here to open the Returns Portal.

Chat Opening Hours

Our chat is available between 09:00 and 16:00 CET/CEST (closed for lunch between 11:00 and 12:30). Please note that the chat is closed during weekends and public holidays. You can reach out if you have questions or concerns regarding different products or your order. Our staff is experienced, knowledgeable, and helpful, and ready to answer questions both large and small.